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Customer Payment Reminders & Dunning
by TechnoVision · Odoo App
Most late payment is not refusal.
It is an invoice filed and forgotten on both sides. The money arrives when somebody asks - and the asking is the job that slides down the list every week. This module does the asking.
One-off licence per Odoo instance. The store bills in its own base currency, so checkout may differ by a few cents. That is the add-on price. Installation and support are optional and priced separately.
- Odoo 18 & 19
- Community & Enterprise
- Multi-company
- Version 18.0.1.0.4 · 2026-09-11
Security Center
Live82
Score
1.2k
Events / 24h
3
Alerts
Export volume · 14 days
Unusual export detected
res.partner · 4,812 rows · outside business hours
Illustrative UI. Product screenshots to be dropped into this frame.
What it does
The asking, done for you - in your words, at your pace
Your own escalation
Any number of levels, each with a day threshold, its own wording, and a choice of email, activity, or both.
Three levels shipped
Polite at 7 days, firm at 30, final notice plus a scheduled call at 60. All editable.
One email per customer
Levels are keyed on the commercial partner, so a customer gets one email listing all their overdue invoices rather than one per invoice.
Never sent twice
Each level fires once per customer, and a customer who clears an old debt then falls behind on a new invoice starts at the polite letter again.
Pause with a reason
Until a date, with the reason required. The pause clears itself. Permanent exclusion exists for accounts handled elsewhere, Credit Manager only.
Preview before sending
The manual send lists exactly who will be written to, and why anyone is being skipped.
Full history
Every reminder as a record: customer, level, date, invoices chased, amount, and who sent it.
Draft invoices are never chased
Asking somebody to pay an invoice you have not sent them is the fastest way to lose an account.
One failure never stops the run
A missing email address on one account does not mean nobody else gets chased that day. A minimum amount stops you chasing somebody for four pounds.
Pricing & Services
Three things you can pay for. Only the first one is required.
The add-on licence is the product. Installation and a support plan are separate, optional, and neither is added to anything unless you choose it. The licence is bought into your own account, so you own it outright whether or not you ever buy a service from us.
Add-on License
RequiredThe module, bought from the Odoo Apps Store into your own account.
$29
one-off, per Odoo instance · paid to the Odoo Apps Store
Buy Add-onIncludes
- The module itself, for one Odoo instance, with no user limit and no expiry
- Every 18.0 release of the module, including security fixes
- The module documentation, in the module and on this site
- Defect fixes and help with configuration, at no extra cost and with no support plan required
Not included
- Installation on your instance, and configuration against your data
- Changes to the module for your own requirements
- Migration of the module or your data to another Odoo series
- Work on your Odoo, your server, your network, or on other vendors’ modules
Installation & Configuration
OptionalReminder levels and tone are a commercial decision, not a default.
$249
one-off · paid to TechnoVision
Add InstallationIncludes
- Remote installation on your instance
- Configuration walked through with you, against your own data
- Compatibility verification against your Odoo version and edition
- Testing of the main workflows end to end
- A short written handover of what was configured and why
- 30 days of support after handover
Not included
- Changes to the module’s behaviour for your own requirements
- Data import, data cleaning or historical back-fill
- Training sessions beyond the handover walk-through
- Work on your Odoo, your server or other vendors’ modules
- Redesign of the business process the module reports on
Support Plan
OptionalTwelve months of updates and help with the module, on top of what every licence already includes.
$150
per 12 months · paid to TechnoVision
Choose SupportIncludes
- Twelve months of module updates, including security fixes
- Configuration support by email
- Priority handling: your ticket is looked at before unpaid enquiries
- Help reproducing and reporting a defect, and a fix or a workaround
Not included
- Your Odoo, your server, your network, your backups, or other vendors’ modules
- Custom development or changes to how the module behaves
- Migration to another Odoo series — 18.0 to 19.0 is a project, not a ticket
- On-site attendance, and work outside the hours below
- Anything an external vendor charges for
What is included with every licence, at no extra cost
A support plan adds to what you already have. It never replaces it: defect fixes and help with the module stay free for every licence holder, plan or no plan.
- Defect fixes, at no charge, for the life of the 18.0 series
- Help when the module does not behave as its description says it does
- Answers to configuration questions about the module itself
- Security fixes, released to everyone whether or not they hold a support plan
Support plan terms, as numbers rather than adjectives
- Up to 10 support requests in the twelve months
- Up to 4 hours of remote assistance in total
- One Odoo minor-version upgrade of the module, within the same series
- Response within 2 business days, Sunday to Thursday, Cairo time
- Covers the module. It does not cover your Odoo, your server, your network, or work on other modules.
- The plan runs for 12 months from the day it starts and then stops. It renews only if you ask us to renew it — nothing renews automatically and no card is stored.
Supported: Odoo 18 and 19, Community and Enterprise. Licensed per Odoo instance, with no user limit and no expiry. Prices exclude any tax that applies where you are, and we tell you before you pay if any is due.
Demo
1:09 of the real thing
Recorded from a running Odoo 18 with real records. No slides, no mock-ups, and nothing sped up.
Screenshots
Product gallery
4 captures of the shipped product: customers to chase, escalation levels, level configuration, reminders sent.
Customers to chase
Escalation levels
Level configuration
Reminders sent
How it works
Installed in minutes, useful the same day
- 1
Install the app
Depends on account and mail only. Nothing is sent until you switch it on in Settings.
- 2
Define the levels
Day thresholds and wording, per company. Start from the three shipped levels or write your own.
- 3
Preview a run
See exactly who would be written to, and why anyone is skipped, before a single email leaves.
- 4
Switch it on
Each day the module finds every customer with a posted, unpaid, past-due invoice and sends the most severe level their oldest invoice has passed.
FAQ
Questions we get asked
No. Community has no follow-up feature at all and this fills that gap; on Enterprise it is a simpler, more transparent alternative.
Per commercial partner. One email lists all their overdue invoices, and an invoice addressed to a contact counts against the company.
Optionally, per level. Attachments reuse a PDF Odoo already has rather than re-rendering it.
That customer is reported and the run continues. A single bad record never stops the day dunning.
The module itself, for one Odoo instance, with no user limit and no expiry; every 18.0 release of the module, including security fixes; the module documentation, in the module and on this site; and defect fixes and help with configuration, at no extra cost and with no support plan required. It is a one-off licence for one Odoo instance, with no user limit and no expiry. It does not include installation on your instance, and configuration against your data; changes to the module for your own requirements; migration of the module or your data to another Odoo series; and work on your Odoo, your server, your network, or on other vendors’ modules.
No, and it is not hidden in the price either. Installation and configuration is a separate, optional service at $249 one-off. It covers remote installation on your instance; configuration walked through with you, against your own data; and compatibility verification against your Odoo version and edition. If you or your partner install Odoo modules already, buy the licence on its own and skip it — most buyers of a module this size do.
Odoo 18 and 19, on Community and Enterprise. We do not claim a series until there is a branch for it, its tests pass on that series, and somebody has run it there — so the list on this page is what is actually supported rather than what is planned.
Twelve months of module updates, including security fixes; configuration support by email; priority handling: your ticket is looked at before unpaid enquiries; and help reproducing and reporting a defect, and a fix or a workaround. It runs for twelve months at $150 and is bounded by stated limits rather than by the word "reasonable": Up to 10 support requests in the twelve months; up to 4 hours of remote assistance in total; one Odoo minor-version upgrade of the module, within the same series; response within 2 business days, Sunday to Thursday, Cairo time; and covers the module. It does not cover your Odoo, your server, your network, or work on other modules.. The plan runs for 12 months from the day it starts and then stops. It renews only if you ask us to renew it — nothing renews automatically and no card is stored. It does not cover your Odoo, your server, your network, your backups, or other vendors’ modules; custom development or changes to how the module behaves; migration to another Odoo series — 18.0 to 19.0 is a project, not a ticket; on-site attendance, and work outside the hours below; and anything an external vendor charges for.
No, and this is the line worth being clear about. Defect fixes, at no charge, for the life of the 18.0 series; help when the module does not behave as its description says it does; answers to configuration questions about the module itself; and security fixes, released to everyone whether or not they hold a support plan — all of that comes with the licence, for every buyer, at no extra cost and whether or not a plan is ever bought. A paid plan adds updates, priority over unpaid enquiries and an allowance of assistance hours on top. It never takes anything away.
No, in any of the three options. A change to how a module behaves, a migration between Odoo series, and connecting a system we do not publish a connector for are each their own piece of work, quoted on their own. They are listed as exclusions on the cards rather than left to be discovered: they are the three things buyers most often assume are covered.
Use the buttons in the Pricing & Services section above. Both have a price, so the button takes you to a short form, shows you the total and what it covers before you commit, and creates a numbered order we reply to. No card details are taken on this site, and nothing is added to anything unless you choose it.
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